![]() ![]() Smaller headsets offer the advantage of staff being able to move around the office and desk space easily (even when there’s not much room available). Quick note: Touch controls aren’t always the best! Some people find them too sensitive and prefer physical buttons-it’s worth trying some out before buying to see what suits you or your agents best. This is much more convenient for agents, who can keep their hands free to take down notes or do other work, even if they’re not at their desk. Wireless headsets that are designed especially for customer service agents will usually have features like an integrated mic, will allow them to answer calls without needing a separate handset. When two devices enter a specified range, they can pretty much automatically sync with each other. Some headsets allow users to switch ANC off and on, while other models give you the ability to adjust the strength of the noise cancelling feature depending on where you’re using them.īluetooth doesn’t require a complex set-up or a ton of different buttons. They create a much-needed silence for concentration-especially helpful for employees when they’re working in a busy contact center, using headsets in public spaces, or just needing to escape the distractions of the home environment.Īctive noise cancelling headsets (ANC) are at their best when paired with wireless technology, especially when they have a long battery life. Noise-cancelling headphones are ideal for use when working in a noisy workday environment. There have also been many updates to Bluetooth's technology (an older Bluetooth headset will definitely not sound the same as newer Bluetooth headphones), so make sure to try different wireless headsets or speakers to hear the difference in sound quality. It’s not necessarily true that taking calls on Bluetooth headsets will automatically equal bad sound quality, and it's important to remember that the quality and design of the headset also plays a large role. While wireless technology has improved greatly over the years, the quality of sound still varies pretty widely depending on the brand. Of course, if you have a wired headset, this won't be an issue (but the tradeoff is you'll be stuck at your desk). So a long battery life is important-because hey, most people don't want to have to charge their headset every hour. If you want your employees to be able to work from anywhere, a wireless headset is usually the preferred choice.īut, since they are wireless they need a battery to run. Now, let's look at a few key features to look out for in a Bluetooth headset for work: Long battery life This window automatically pops up if you rated a call quality poorly: Sign up for free trial Chat with Sales See pricing Here's an example of how that looks in Dialpad, a unified communications platform with a built-in phone system and video conferencing solution. Your phone system or cloud contact center platform should have an option for troubleshooting or reporting bad quality so they can fix things quickly. You don't want your customers getting frustrated because they can't hear your agents clearly or the call keeps breaking up. Old-fashioned, malfunctioning headsets won’t cut it if you want agents to close more deals or handle your customers’ queries or problems effectively. It’s essential that contact center agents have a robust headset with strong connectivity. Top features to look for in the best Bluetooth headsets for agents ![]() This makes Bluetooth headsets especially ideal for contact center or customer service agents, because they're on customer calls all day and it lets them work more efficiently while drowning out ambient noise. When Bluetooth-enabled products-cell phones and headphones, for example-are in close proximity to one another, they can connect or "pair." Some Bluetooth headsets can connect to multiple devices simultaneously, which is really convenient because it allows you to talk on the phone wirelessly and then switch to your computer, without the hassle of cords. A Bluetooth headset works by using radio waves, rather than wires or cables, to connect to your desktop, smartphone, or other mobile device.īluetooth is a wireless, short-range communications technology which has a tiny computer chip that contains the Bluetooth radio, as well as software that enables connectivity between devices. ![]()
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